Privacy Policy

SHANMUKHA DIAMONDS
Customization Specialist for Diamond Jewellery

Last Updated: 31 October 2026

At Shanmukha Diamonds, we value your trust and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, explore our natural diamond jewellery collections, or contact us regarding customised jewellery.

By using our website, you acknowledge the information practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you visit our website, submit an enquiry, or communicate with us.

Personal Information

When you contact Shanmukha Diamonds, we may collect:

• Full name

• Mobile number

• Email address

• Jewellery preferences

• Preferred budget

• Occasion or purpose of purchase

• Customisation requirements

• Preferred contact method

• Messages and enquiries

Jewellery Customisation Information

Through our “Let’s Get Personal” enquiry form, you may voluntarily provide:

• Jewellery design ideas

• Reference photographs or sketches

• Preferred diamond jewellery categories

• Personalisation instructions

• Other information relevant to your requested jewellery design

We use this information to understand your requirements and assist you with customised jewellery consultations.

Automatically Collected Information

Depending on the technologies enabled on our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Website usage information

• Cookies and similar technical data

2. How We Use Your Information

We may use the information collected for the following purposes:

1. Responding to customer enquiries.

2. Providing personalised jewellery consultations.

3. Understanding customisation requirements.

4. Preparing jewellery designs and quotations.

5. Communicating about requested services.

6. Coordinating confirmed orders and deliveries.

7. Improving website functionality and customer experience.

8. Maintaining website security.

9. Complying with applicable legal obligations.

We do not use your uploaded jewellery reference images for unrelated promotional purposes without an appropriate legal basis or permission.

3. Natural Diamond Jewellery Enquiries

Shanmukha Diamonds specialises in jewellery featuring 100% natural diamonds, never lab-grown diamonds.

When you enquire about our collections or customisation services, we use the information you provide to recommend suitable designs and discuss your preferences.

Submitting an enquiry does not automatically constitute an order or create a payment obligation.

4. Sharing Your Personal Information

We do not sell your personal information.

We may share information with trusted third parties when reasonably necessary to provide our services, such as:

• Website hosting providers.

• Email and communication service providers.

• Jewellery production or fulfilment partners, where applicable.

• Delivery and logistics providers.

• Technical service providers responsible for website maintenance.

• Government or regulatory authorities when legally required.

We seek to limit such sharing to information necessary for the relevant purpose and require appropriate safeguards where applicable.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to support essential functionality, remember preferences, improve performance, and understand website usage.

Depending on the services installed, these may include:

Essential Cookies: Help the website function properly.

Analytics Cookies: Help us understand how visitors interact with our website.

Preference Cookies: Remember certain visitor settings.

Third-Party Cookies: May be placed by integrated services, where enabled.

Where legally required, we will request consent before using non-essential cookies.

You can also manage or restrict cookies through your browser settings.

6. Reference Image Uploads

Our jewellery customisation form may allow you to upload reference images.

Uploaded images are intended solely to help us understand your jewellery preferences and design requirements.

We may retain these files for consultation, quotation preparation, and related customer communications.

Please avoid uploading unnecessary sensitive personal information or photographs unrelated to your jewellery enquiry.

We will apply reasonable security measures to protect