Terms & Conditions

Shanmukha Diamonds
Customization Specialist for Diamond Jewellery

Last Updated: 31 October 2026

Welcome to Shanmukha Diamonds. By accessing or using our website, browsing our jewellery collections, or submitting a customisation enquiry, you agree to the following Terms & Conditions.

Please read these terms carefully before using our services.

1. About Shanmukha Diamonds

Shanmukha Diamonds specialises in customised diamond jewellery crafted to reflect individual preferences, personal style, and special occasions.

Our jewellery offerings include:

Diamond Bracelets
Diamond Earrings
Diamond Black Beads
Diamond Necklaces
Diamond Chains
Diamond Finger Rings
Customised Diamond Jewellery

We specialise in jewellery featuring 100% natural diamonds, never lab-grown diamonds.

Our website is primarily intended to showcase our collections, provide information about our services, and facilitate customer enquiries.

2. Website Usage

By accessing our website, you agree to:

Use the website for lawful purposes.
Provide accurate information when submitting enquiries.
Respect the intellectual property rights of Shanmukha Diamonds.
Avoid activities that may damage, disrupt, or interfere with website functionality.

We reserve the right to restrict access to users who misuse our website or services.

3. Jewellery Customisation

Shanmukha Diamonds offers personalised jewellery design and customisation services.

Customers may share their requirements, preferred designs, reference images, budgets, and other relevant details through our enquiry form or direct communication.

Please note:

Customisation requests are subject to design feasibility and material availability.
Final designs, specifications, and prices must be confirmed before production begins.
Changes requested after design approval may result in additional charges or delays.
Production timelines depend on design complexity, diamond availability, and craftsmanship requirements.

A customisation enquiry does not constitute a confirmed order.

4. Natural Diamond Policy

Shanmukha Diamonds specialises exclusively in natural diamond jewellery.

We do not offer lab-grown diamonds as part of our advertised natural diamond jewellery collections.

Diamond characteristics, including cut, colour, clarity, carat weight, and appearance, may vary between individual stones.

Relevant diamond grading or certification details, where applicable, will be communicated during the consultation or order-confirmation process.

5. Product Images and Descriptions

We strive to present accurate information about our jewellery collections.

However:

Product images are provided for illustrative and reference purposes.
Colours and appearances may vary depending on lighting and screen settings.
Actual jewellery dimensions, diamond arrangements, and finishes may differ based on customisation requirements.
Designs displayed on the website may not always be available for immediate production.

Customers should confirm all product specifications before placing an order.

6. Pricing and Quotations

Jewellery prices may vary depending on:

Natural diamond specifications and carat weight.
Gold or other precious metal specifications.
Design complexity.
Customisation requirements.
Craftsmanship and making charges.
Applicable taxes and other charges.

Prices or budget ranges discussed during initial enquiries are indicative unless expressly confirmed in a formal quotation.

Shanmukha Diamonds reserves the right to revise quotations before order confirmation if material costs or specifications change.

7. Order Confirmation and Payments

Submitting an enquiry through our website does not automatically confirm an order.

An order is considered confirmed only after the customer and Shanmukha Diamonds agree upon the final specifications, pricing, payment terms, and other applicable conditions.

Payment instructions and any required advance payment will be communicated directly to the customer.

Customers should make payments only through payment methods officially confirmed by Shanmukha Diamonds.

8. Customised Jewellery Orders

Customised jewellery is created according to the customer’s approved specifications.

Once production has commenced, changes or cancellations may be restricted because of the personalised nature of the product.

Any applicable cancellation charges, refund eligibility, or modification options will depend on the order’s production stage and the terms agreed upon at confirmation, subject to applicable consumer protection laws.

9. Delivery and Shipping

Delivery arrangements, shipping charges, and estimated timelines will be communicated when an order is confirmed.

Delivery timelines may vary due to:

Jewellery design complexity.
Natural diamond and material availability.
Production requirements.
Quality checks.
Shipping destination and logistics.

Any delivery date provided is an estimate unless expressly guaranteed in writing.

Shanmukha Diamonds will communicate material delays when reasonably possible.

10. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to the terms communicated at order confirmation and applicable law.

Because customised jewellery is made according to individual specifications, it may not be eligible for discretionary returns or exchanges.

However, this does not limit any statutory rights customers may have concerning defective, damaged, incorrectly supplied, or misrepresented products.

Customers are encouraged to contact Shanmukha Diamonds promptly if they experience an issue with their order.

11. Design References and Customer Uploads

Customers may upload jewellery photographs, sketches, or other design references when requesting customisation.

By submitting these materials, customers confirm that they have the necessary rights or permissions to share them for the purpose of their enquiry.

Reference images are used to understand design preferences and do not guarantee an identical reproduction.

Shanmukha Diamonds may recommend modifications based on craftsmanship, practicality, material availability, or intellectual property considerations.

12. Intellectual Property Rights

Unless otherwise stated, the website’s original content, branding, graphics, written materials, and proprietary jewellery designs belong to Shanmukha Diamonds or their respective rights holders.

Website content may not be copied, reproduced, distributed, or commercially exploited without appropriate permission.

Customer-owned reference materials remain subject to their respective intellectual property rights.

13. Customer Information and Privacy

When customers submit an enquiry, we may collect information such as:

Name.
Phone number.
Email address.
Jewellery preferences.
Budget requirements.
Design descriptions.
Uploaded reference images.

This information is used to respond to enquiries, provide consultations, prepare quotations, and communicate about requested services.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

14. Third-Party Services

Our website may contain links to external websites or use third-party services for communication, analytics, or other functionality.

Shanmukha Diamonds is not responsible for the content, security practices, or privacy policies of independent third-party websites.

Customers should review the applicable terms of those services before using them.

15. Limitation of Liability

We make reasonable efforts to maintain accurate website information and reliable functionality.

However, we cannot guarantee uninterrupted website availability or that all displayed information will always be free from errors.

To the extent permitted by applicable law, Shanmukha Diamonds will not be responsible for indirect or consequential losses arising solely from website use.

Nothing in these terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

16. Changes to Terms & Conditions

Shanmukha Diamonds may update these Terms & Conditions to reflect changes in business operations, services, or applicable legal requirements.

Updated terms will be published on this page with a revised effective date.

Changes will not retroactively override terms already agreed upon for confirmed orders unless permitted by applicable law.

17. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any disputes will be handled in accordance with applicable Indian laws, including relevant consumer protection provisions and mandatory jurisdictional requirements.

18. Contact Us

For questions about these Terms & Conditions, jewellery customisation, or our services, please contact:

Shanmukha Diamonds
Customization Specialist for Diamond Jewellery

Email: [Add Official Email Address]
Phone: [Add Contact Number]
Address: [Add Business Address]

We look forward to helping you create jewellery that reflects your unique story.